Frequently Asked Questions
Everything you need to know about your next ride.
How are the bicycles shipped?
All bicycles are professionally packed in heavy-duty cardboard boxes. To ensure safety during transit, bikes are shipped 85% assembled; you will only need to install the front wheel, handlebars, pedals, and seatpost.
Do you offer a warranty on new bikes?
Yes, every new bicycle comes with a manufacturer's warranty covering the frame and components. Detailed warranty periods vary by brand but typically include a lifetime frame warranty for the original owner.
What is your return policy for cycling gear?
We offer a 30-day return policy for all unused accessories and apparel in their original packaging. Please note that for safety reasons, helmets cannot be returned if the tags have been removed.
How do I choose the right frame size?
We provide a comprehensive sizing chart on every product page based on height and inseam measurements. If you are between sizes, we generally recommend sizing down for a more agile ride or sizing up for increased stability.
Do you provide professional assembly services?
If you live near one of our service hubs, you can opt for 'White Glove Delivery' where a certified mechanic will assemble and tune your bike before delivering it to your door ready to ride.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm, allowing you to pay for your bike in monthly installments.