Returns & Exchanges
At Bicycle Superstore, we want you to be fully satisfied with your gear; if your purchase doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange. All items must be in original, unused condition with the packaging intact to qualify for a return.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Carefully place the items in their original packaging, ensuring all components and manuals are included to prevent damage during transit.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.
Receive Your Refund
Once our technicians inspect the equipment at our warehouse, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing